Refund policy

Return & Refund Policy

Thank you for shopping with us. Please read our policy carefully before placing your order.

If your jewelry arrives damaged due to shipping, you are eligible to make a warranty claim.
Before opening the package, you must record a continuous unedited video of the sealed package and the complete unboxing process.
Claims will only be accepted if this full unboxing video clearly shows the damage.
Videos that are edited, incomplete, started after the package has already been opened, or do not clearly show the entire unboxing process will not be considered valid.

Returns are accepted only for products damaged during shipping, subject to verification through the required unboxing video.
Products damaged after delivery due to misuse, accidents, or normal wear and tear are not eligible for return.

Once a product is sold, no refunds will be provided.
If a valid shipping damage claim is approved, we will offer a replacement or another suitable resolution at our discretion. Refunds will not be issued.

By placing an order, you agree to the terms of this Return & Refund Policy.